CX Advisory · European Scale-ups
Welcome
Whether you're scaling fast, entering new markets, or inheriting a CX function that needs a reset — I bring the operational clarity, frameworks, and hands-on experience to move you forward. You walk away with working processes, trained people, and dashboards that mean something. Not slides.
See how I workServices
From audits to vendor setup to advisory retainers — selective engagements built for scale-ups that are serious about getting CX right, not just patching what's broken today.
See the servicesHow It Works
From your first call you get actionable next steps and a partner who builds side by side with your team. No endless strategy decks. No "later." Execution now.
See the processServices
Selective engagements designed for scale-ups serious about building CX right — not just fixing what's on fire today.
A structured deep-dive into your CX infrastructure — tools, team, workflows, metrics. You walk away knowing exactly what to fix and in what order.
2–4 weeksA senior CX thinking partner on call — strategic guidance, decision support, and hands-on input without the overhead of a full-time hire. Selective availability.
Monthly retainerHiring frameworks, escalation flows, automation playbooks — the operational backbone that lets your team perform at scale across any market or channel.
4–8 weeksFrom RFP and selection through to ramp-up and performance management — I help you find the right BPO or vendor partner and get them delivering from day one.
End-to-endHow It Works
Simple and focused — no endless strategy decks. From our first call, you get actionable next steps and a partner who stays until the changes stick.
No prep needed. I ask about your team setup, tools, and goals. You walk away with a clear first recommendation — same day.
Light review of your workflows, KPIs, and support health. I highlight the 3 biggest friction points and where you're losing time, money, or customers.
Together we build — vendor setup, dashboards, process fixes, agent enablement. I work directly with your team so changes actually stick.
Visible results in backlog, CSAT, or cost-to-serve within weeks. Clear before/after metrics — not just slideware.
I stay plugged in as an extension of your team — fixing disruptions within 24h, keeping AI workflows current, coaching leaders so the gains last.
OptionalWho It's For
I work best with leaders who are ready to be honest about where things stand — and serious about building something that lasts.
You've hit the inflection point where ad-hoc CX no longer works. You need structure — but not corporate bureaucracy. I live in that gap.
Expanding across Europe without the right CX infrastructure means every new market amplifies existing problems. I've scaled teams across 13+ EMEA markets.
No fluff, no vanity metrics. If you want an honest assessment and a practical path forward — not a deck that collects dust — we'll work well together.
FAQ
Still have questions? Book a free 30-min Support Review call — you'll leave with a clear first recommendation regardless.
I partner mainly with startups and scale-ups in SaaS, tech, e-commerce, and more — companies growing fast but struggling with customer support structure. Typically 20–200 people, often entering new markets or inheriting a CX function that needs a reset.
No. I build on what you already have. Sometimes that means setting up a brand-new team, other times it's fixing broken workflows, optimising tools, or coaching leaders. You keep your team — I make them better.
Most clients see visible improvements in 4–6 weeks. Backlog reductions, improved CSAT, or cleaner reporting often happen within the first sprint. I track before/after metrics so the progress is clear and measurable.
I don't just deliver a report. I diagnose and fix side by side with your team. You walk away with working processes, dashboards, and trained people — not just slides. Most consultants diagnose. I stay to fix. That's why the changes stick.
I typically work on a project basis (4–8 week sprints) or ongoing advisory retainer. Pricing depends on scope, but it always starts with a free 30-min Support Review call to understand your needs before anything is agreed.
Yes — and this is one of my strongest areas. I've onboarded and restructured global vendors across Europe, India, and North America. I help you find the right partner, run the RFP, manage the ramp-up, and build the performance framework to keep them accountable.
That's fine. You can book me for standalone work — KPI cleanup, QA setup, agent enablement, vendor matching — without committing to a full engagement. We scope it together on the first call.
Book a free 30-min Support Review. We look at your current setup, tools, and top 2–3 challenges. You leave with a clear first recommendation — no commitment required.
About
I'm Corina — a CX Operations leader with nearly a decade of experience scaling customer experience at high-growth companies across Europe. I've led teams through Zendesk migrations, backlog crises, BPO transitions, and 13-market expansions.
I know what breaks, why it breaks, and how to build it so it doesn't break again. CustomersFlow is how I bring that experience directly to scale-ups who need it — without the overhead of a full-time hire.
Work With Me
Start with a free 30-min Support Review. You'll walk away with a clear first recommendation — no commitment required.
Or reach me directly: corina.amza@customersflow.org · +31 645 250 647