Vendor Setup & Transitions
I help you select, onboard, and stabilize BPO or external vendors with clear ownership, SLAs, QA frameworks, and performance tracking so vendors scale with you, not against you.
AI-Ready Support Processes
I design support workflows, triage, and QA with automation in mind — so AI reduces load instead of creating new failure points. No shiny tools without solid foundations.
CX KPIs & Dashboards
I clean up bloated dashboards and define a short list of KPIs leaders and teams actually use — linking customer experience, cost, and performance in one clear view.
Hi, I am Corina
I’m a Customer Support and Operations Hands-on Partner - helping companies scale with clarity and care.
With 9+ years of experience at Uber and Bird, I’ve built global support teams, led multi-region vendor transitions, implemented COPC-informed QA, and improved CSAT and operational efficiency — always keeping the agent and customer experience at the center.
Today, I help startups and scale-ups clean up messy KPIs, onboard the right vendors, fix broken processes, and build support structures that actually work
If your team is growing fast and needs structure, momentum, and a operational partner, let’s talk.
Below, you can read more about my approach and how I’ve tackled real support challenges.
I don’t advise from the sidelines — I build with you.
How I Work
Simple, focused, and built around visible outcomes.
Step 1
Quick Audit (1- 2 weeks)
Light‑touch review of your current setup, KPIs, and workflows. You’ll get a crisp view of bottlenecks and a prioritized plan.
Step 2
Implementation Sprint (4 - 8 weeks)
We move fast and build with your team: Vendor setup, Dashboards, Process Fixes, and Enablement.
Weeks, not months.
Step 3
Ongoing Support (optional)
"Operator on call": 24h disruption fixes, AI workflow upkeep, and steady coaching so the gains stick.
Articles & Case Insights
Deep dives behind each service and real‑world implementations.
What People Say
" Corina brought clarity, structure, and drive to every project we worked on. When she took over our vendor operations in Manila, she quickly improved performance across key metrics like AHT and Quality.
Her ability to turn strategy into action, while bringing teams along with her—was impressive. It was a pleasure to support her growth and see the results she delivered. "
Sarah, Former Manager at Bird
Where I Built and Applied These Techniques
